OBJECT

Ticket

A ticket.

link GraphQL Schema definition

  • type Ticket implements EmailableInterface, FileableInterface, TaskableInterface, RecentitemableInterface, LoggableInterface {
  • # The ID of the entity.
  • id: Int64Bit!
  • # An ID that uniquely identifies this entity across the whole Sonar system.
  • sonar_unique_id: ID!
  • # The date and time this entity was created.
  • created_at: Datetime!
  • # The last date and time this entity was modified.
  • updated_at: Datetime!
  • # A string that shows the version of this entity. It will be incremented whenever
  • # the entity is modified.
  • _version: String!
  • # The time this was closed at.
  • closed_at: Datetime
  • # The ID of the `User` that closed this.
  • closed_by_user_id: Int64Bit
  • # A human readable description.
  • description: Text!
  • # The date this invoice is due by.
  • due_date: Date
  • # The ID of an `InboundMailbox`.
  • inbound_mailbox_id: Int64Bit
  • # The ID of the `Ticket` that this `Ticket` is a child of.
  • parent_ticket_id: Int64Bit
  • # The priority of this item.
  • priority: TicketPriority!
  • # The status.
  • status: TicketStatus!
  • # The subject.
  • subject: String!
  • # The ID of a `TicketGroup`.
  • ticket_group_id: Int64Bit
  • # The ID of the entity that this `Ticket` is associated with.
  • ticketable_id: Int64Bit
  • # The type of entity that this `Ticket` is associated with.
  • ticketable_type: TicketableType
  • # The ID of a User.
  • user_id: Int64Bit
  • # The entity that this `Ticket` is associated with.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • ticketable(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String
  • ): TicketableInterface
  • # A ticket group.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # enabled: Whether or not this is enabled.
  • # name: A descriptive name.
  • # private: If a group is private, only members of the group can
  • # view emails within it.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • ticket_group(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • enabled: Boolean,
  • name: String,
  • private: Boolean,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): TicketGroup
  • # A user that can login to Sonar.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # completed_setup: Whether or not the user has completed the
  • # setup process.
  • # email_address: An email address.
  • # enabled: Whether or not this is enabled.
  • # is_sonar_staff: Whether or not this user is a Sonar employee.
  • # language: A supported language.
  • # mobile_number: A mobile phone number. This will be used to send
  • # SMS messages.
  • # name: A descriptive name.
  • # public_name: The publicly viewable name of this user.
  • # role_id: The ID of a Role.
  • # super_admin: Super admins receive all system permissions
  • # automatically, regardless of their role.
  • # username: A username, used for authentication.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • user(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • completed_setup: Boolean,
  • email_address: EmailAddress,
  • enabled: Boolean,
  • is_sonar_staff: Boolean,
  • language: Language,
  • mobile_number: Numeric,
  • name: String,
  • public_name: String,
  • role_id: Int64Bit,
  • super_admin: Boolean,
  • username: String,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): User
  • # An inbound mailbox.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # append_signature: Whether or not to append a signature.
  • # auto_reply: The auto reply to send.
  • # email_domain_id: The ID of an `EmailDomain`.
  • # enable_slack_integration: Whether or not to enable Slack
  • # integration.
  • # enabled: Whether or not this is enabled.
  • # from_mailbox: The mailbox email is sent from.
  • # from_name: The name to send from when using this email message.
  • # If `null`, then the system default will be used.
  • # inbound_mailbox: The inbound mailbox.
  • # name: A descriptive name.
  • # post_email_body_to_slack: Whether the email body should be
  • # posted to Slack, or just the email subject.
  • # priority: The priority of this item.
  • # send_auto_reply: Whether or not an auto reply should be sent.
  • # signature: The signature to append. You can include
  • # `[PUBLIC_NAME]` as a variable to insert the user's public name when the
  • # signature is appended.
  • # slack_webhook_url: The URL of a Slack webhook. You can generate
  • # one at https://my.slack.com/services/new/incoming-webhook.
  • # ticket_group_id: The ID of a `TicketGroup`.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • inbound_mailbox(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • append_signature: Boolean,
  • auto_reply: Text,
  • email_domain_id: Int64Bit,
  • enable_slack_integration: Boolean,
  • enabled: Boolean,
  • from_mailbox: String,
  • from_name: String,
  • inbound_mailbox: String,
  • name: String,
  • post_email_body_to_slack: Boolean,
  • priority: TicketPriority,
  • send_auto_reply: Boolean,
  • signature: Text,
  • slack_webhook_url: URL,
  • ticket_group_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): InboundMailbox
  • # The `Ticket` that is a parent of this `Ticket`.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # closed_at: The time this was closed at.
  • # closed_by_user_id: The ID of the `User` that closed this.
  • # description: A human readable description.
  • # due_date: The date this invoice is due by.
  • # inbound_mailbox_id: The ID of an `InboundMailbox`.
  • # parent_ticket_id: The ID of the `Ticket` that this `Ticket` is
  • # a child of.
  • # priority: The priority of this item.
  • # status: The status.
  • # subject: The subject.
  • # ticket_group_id: The ID of a `TicketGroup`.
  • # ticketable_id: The ID of the entity that this `Ticket` is
  • # associated with.
  • # ticketable_type: The type of entity that this `Ticket` is
  • # associated with.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • parent_ticket(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • closed_at: Datetime,
  • closed_by_user_id: Int64Bit,
  • description: Text,
  • due_date: Date,
  • inbound_mailbox_id: Int64Bit,
  • parent_ticket_id: Int64Bit,
  • priority: TicketPriority,
  • status: TicketStatus,
  • subject: String,
  • ticket_group_id: Int64Bit,
  • ticketable_id: Int64Bit,
  • ticketable_type: TicketableType,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): Ticket
  • # The `User` that closed this.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # completed_setup: Whether or not the user has completed the
  • # setup process.
  • # email_address: An email address.
  • # enabled: Whether or not this is enabled.
  • # is_sonar_staff: Whether or not this user is a Sonar employee.
  • # language: A supported language.
  • # mobile_number: A mobile phone number. This will be used to send
  • # SMS messages.
  • # name: A descriptive name.
  • # public_name: The publicly viewable name of this user.
  • # role_id: The ID of a Role.
  • # super_admin: Super admins receive all system permissions
  • # automatically, regardless of their role.
  • # username: A username, used for authentication.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • closed_by_user(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • completed_setup: Boolean,
  • email_address: EmailAddress,
  • enabled: Boolean,
  • is_sonar_staff: Boolean,
  • language: Language,
  • mobile_number: Numeric,
  • name: String,
  • public_name: String,
  • role_id: Int64Bit,
  • super_admin: Boolean,
  • username: String,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): User
  • # A ticket category.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # enabled: Whether or not this is enabled.
  • # name: A descriptive name.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • ticket_categories(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • enabled: Boolean,
  • name: String,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): TicketCategoryConnection!
  • # An inventory item.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # claimed_user_id: The ID of the `User` that claimed this.
  • # deployment_type_id: The ID of a `DeploymentType`.
  • # flapping: Whether this inventory item is flapping or not.
  • # icmp_device_status: The current ICMP monitoring status of an
  • # `InventoryItem`.
  • # icmp_status_flap_count: The number of times the ICMP status has
  • # flapped.
  • # icmp_status_last_change: The timestamp of when the ICMP status
  • # last changed.
  • # icmp_threshold_violation: The ICMP monitoring threshold
  • # violation type.
  • # inventory_model_id: The ID of an `InventoryModel`.
  • # inventoryitemable_id: The ID of the entity that this inventory
  • # item is assigned to.
  • # inventoryitemable_type: The type of entity that this inventory
  • # item is assigned to.
  • # metadata: The metadata.
  • # overall_status: The overall status of an `InventoryItem` (the
  • # worse of ICMP/SNMP status).
  • # parent_inventory_item_id: The ID of the parent `InventoryItem`.
  • # preseem_status: The status of the device, as read from Preseem.
  • # purchase_price: The purchase price of this item.
  • # snmp_device_status: The current SNMP monitoring status of an
  • # `InventoryItem`.
  • # snmp_status_flap_count: The number of times the SNMP status has
  • # flapped.
  • # snmp_status_last_change: The timestamp of when the SNMP status
  • # last changed.
  • # snmp_status_message: The SNMP monitoring status message.
  • # status: The physical status of this item.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • inventory_items(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • claimed_user_id: Int64Bit,
  • deployment_type_id: Int64Bit,
  • flapping: Boolean,
  • icmp_device_status: InventoryItemDeviceStatus,
  • icmp_status_flap_count: Int,
  • icmp_status_last_change: Datetime,
  • icmp_threshold_violation: InventoryItemIcmpThresholdViolation,
  • inventory_model_id: Int64Bit,
  • inventoryitemable_id: Int64Bit,
  • inventoryitemable_type: InventoryitemableType,
  • metadata: String,
  • overall_status: InventoryItemDeviceStatus,
  • parent_inventory_item_id: Int64Bit,
  • preseem_status: PreseemStatus,
  • purchase_price: Int,
  • snmp_device_status: InventoryItemDeviceStatus,
  • snmp_status_flap_count: Int,
  • snmp_status_last_change: Datetime,
  • snmp_status_message: String,
  • status: InventoryItemStatus,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): InventoryItemConnection!
  • # A ticket recipient.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # email_address: An email address.
  • # name: A descriptive name.
  • # ticket_id: The ID of a `Ticket`.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • ticket_recipients(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • email_address: EmailAddress,
  • name: String,
  • ticket_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): TicketRecipientConnection!
  • # A reply on a `Ticket`.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # author: The author.
  • # author_email: The email address of the author.
  • # body: The body.
  • # headers: The email headers.
  • # incoming: Whether or not the reply was incoming (from an
  • # external party) or outgoing (from a Sonar `User`.)
  • # raw_body: The raw body, before any Sonar parsing.
  • # signature: The signature to append. You can include
  • # `[PUBLIC_NAME]` as a variable to insert the user's public name when the
  • # signature is appended.
  • # ticket_id: The ID of a `Ticket`.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • ticket_replies(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • author: String,
  • author_email: EmailAddress,
  • body: Text,
  • headers: Text,
  • incoming: Boolean,
  • raw_body: Text,
  • signature: Text,
  • ticket_id: Int64Bit,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): TicketReplyConnection!
  • # `Ticket`s that are children of this `Ticket`.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # closed_at: The time this was closed at.
  • # closed_by_user_id: The ID of the `User` that closed this.
  • # description: A human readable description.
  • # due_date: The date this invoice is due by.
  • # inbound_mailbox_id: The ID of an `InboundMailbox`.
  • # parent_ticket_id: The ID of the `Ticket` that this `Ticket` is
  • # a child of.
  • # priority: The priority of this item.
  • # status: The status.
  • # subject: The subject.
  • # ticket_group_id: The ID of a `TicketGroup`.
  • # ticketable_id: The ID of the entity that this `Ticket` is
  • # associated with.
  • # ticketable_type: The type of entity that this `Ticket` is
  • # associated with.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • child_tickets(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • closed_at: Datetime,
  • closed_by_user_id: Int64Bit,
  • description: Text,
  • due_date: Date,
  • inbound_mailbox_id: Int64Bit,
  • parent_ticket_id: Int64Bit,
  • priority: TicketPriority,
  • status: TicketStatus,
  • subject: String,
  • ticket_group_id: Int64Bit,
  • ticketable_id: Int64Bit,
  • ticketable_type: TicketableType,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): TicketConnection!
  • # A comment on a `Ticket`.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # body: The body.
  • # ticket_id: The ID of a `Ticket`.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • ticket_comments(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • body: Text,
  • ticket_id: Int64Bit,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): TicketCommentConnection!
  • # A job, typically in the field.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # complete: Whether or not this is complete.
  • # completed_by_user_id: The `User` that completed this.
  • # completed_successfully: Whether this `Job` was completed
  • # successfully or not.
  • # completion_datetime: The date and time this `Job` was
  • # completed.
  • # completion_notes: Any notes entered when this `Job` was
  • # completed.
  • # job_type_id: The ID of a `JobType`.
  • # jobbable_id: The ID of the entity that this `Job` is associated
  • # with.
  • # jobbable_type: The type of entity that this `Job` is associated
  • # with.
  • # length_in_minutes: The length in minutes for this `Job`.
  • # scheduled_datetime: The date and time this `Job` is scheduled
  • # for.
  • # ticket_id: The ID of a `Ticket`.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • jobs(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • complete: Boolean,
  • completed_by_user_id: Int64Bit,
  • completed_successfully: Boolean,
  • completion_datetime: Datetime,
  • completion_notes: Text,
  • job_type_id: Int64Bit,
  • jobbable_id: Int64Bit,
  • jobbable_type: JobbableType,
  • length_in_minutes: Int,
  • scheduled_datetime: Datetime,
  • ticket_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): JobConnection!
  • # An email.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # body: The body.
  • # email_address: An email address.
  • # emailable_id: The ID of the entity that this email was sent to.
  • # emailable_type: The type of entity that this email was sent to.
  • # reject_reason: If rejected, the reason for rejection.
  • # status: The status.
  • # subject: The subject.
  • # to_name: The name of the recipient.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • emails(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • body: Text,
  • email_address: EmailAddress,
  • emailable_id: Int64Bit,
  • emailable_type: EmailableType,
  • reject_reason: String,
  • status: EmailStatus,
  • subject: String,
  • to_name: String,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): EmailConnection!
  • # A file.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # description: A human readable description.
  • # file_size_in_bytes: The file size, in bytes.
  • # fileable_id: The ID of the entity that owns this file.
  • # fileable_type: The type of entity that owns this file.
  • # filename: The file name.
  • # mime_type: The MIME type of the file.
  • # primary_image: An image file may be set to the primary image.
  • # This will be used as the displayed image for the object that this file is
  • # associated to throughout Sonar.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • files(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • description: String,
  • file_size_in_bytes: Int64Bit,
  • fileable_id: Int64Bit,
  • fileable_type: FileableType,
  • filename: String,
  • mime_type: String,
  • primary_image: Boolean,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): FileConnection!
  • # A task.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # complete: Whether or not this is complete.
  • # completed_at: The date and time this was completed.
  • # completed_by_user_id: The `User` that completed this.
  • # due: The date on which the task is due.
  • # task: The task to be performed.
  • # taskable_id: The ID of the entity that the task is associated
  • # with.
  • # taskable_type: The entity that the task is associated with.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • tasks(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • complete: Boolean,
  • completed_at: Datetime,
  • completed_by_user_id: Int64Bit,
  • due: Date,
  • task: Text,
  • taskable_id: Int64Bit,
  • taskable_type: TaskableType,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): TaskConnection!
  • # A log entry.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # current: Current data.
  • # legacy: Whether or not this log was transferred from a Sonar v1
  • # instance. If so, the formatting will not match current version logs.
  • # legacy_title: A title which is only populated on logs that were
  • # imported from Sonar v1.
  • # level: The severity level.
  • # loggable_id: The ID of the entity that this log is attached to.
  • # loggable_type: The type of entity that this log is attached to.
  • # logged_entity_id: The entity ID that triggered the log.
  • # logged_entity_type: The entity that triggered the log.
  • # message: The message.
  • # previous: Previous data.
  • # relation_data: Data from objects related to this change.
  • # type: The type.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • logs(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • current: Text,
  • legacy: Boolean,
  • legacy_title: String,
  • level: LogLevel,
  • loggable_id: Int64Bit,
  • loggable_type: String,
  • logged_entity_id: Int64Bit,
  • logged_entity_type: String,
  • message: Text,
  • previous: Text,
  • relation_data: Text,
  • type: LogType,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): LogConnection!
  • }