OBJECT

TicketGroup

A ticket group.

link GraphQL Schema definition

  • type TicketGroup implements NoteableInterface, LoggableInterface {
  • # The ID of the entity.
  • id: Int64Bit!
  • # An ID that uniquely identifies this entity across the whole Sonar system.
  • sonar_unique_id: ID!
  • # The date and time this entity was created.
  • created_at: Datetime!
  • # The last date and time this entity was modified.
  • updated_at: Datetime!
  • # A string that shows the version of this entity. It will be incremented whenever
  • # the entity is modified.
  • _version: String!
  • # Whether or not this is enabled.
  • enabled: Boolean!
  • # A descriptive name.
  • name: String!
  • # If a group is private, only members of the group can view emails within it.
  • private: Boolean!
  • # A ticket.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # closed_at: The time this was closed at.
  • # closed_by_user_id: The ID of the `User` that closed this.
  • # description: A human readable description.
  • # due_date: The date this invoice is due by.
  • # inbound_mailbox_id: The ID of an `InboundMailbox`.
  • # parent_ticket_id: The ID of the `Ticket` that this `Ticket` is
  • # a child of.
  • # priority: The priority of this item.
  • # status: The status.
  • # subject: The subject.
  • # ticket_group_id: The ID of a `TicketGroup`.
  • # ticketable_id: The ID of the entity that this `Ticket` is
  • # associated with.
  • # ticketable_type: The type of entity that this `Ticket` is
  • # associated with.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • tickets(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • closed_at: Datetime,
  • closed_by_user_id: Int64Bit,
  • description: Text,
  • due_date: Date,
  • inbound_mailbox_id: Int64Bit,
  • parent_ticket_id: Int64Bit,
  • priority: TicketPriority,
  • status: TicketStatus,
  • subject: String,
  • ticket_group_id: Int64Bit,
  • ticketable_id: Int64Bit,
  • ticketable_type: TicketableType,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): TicketConnection!
  • # An inbound mailbox.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # append_signature: Whether or not to append a signature.
  • # auto_reply: The auto reply to send.
  • # email_domain_id: The ID of an `EmailDomain`.
  • # enable_slack_integration: Whether or not to enable Slack
  • # integration.
  • # enabled: Whether or not this is enabled.
  • # from_mailbox: The mailbox email is sent from.
  • # from_name: The name to send from when using this email message.
  • # If `null`, then the system default will be used.
  • # inbound_mailbox: The inbound mailbox.
  • # name: A descriptive name.
  • # post_email_body_to_slack: Whether the email body should be
  • # posted to Slack, or just the email subject.
  • # priority: The priority of this item.
  • # send_auto_reply: Whether or not an auto reply should be sent.
  • # signature: The signature to append. You can include
  • # `[PUBLIC_NAME]` as a variable to insert the user's public name when the
  • # signature is appended.
  • # slack_webhook_url: The URL of a Slack webhook. You can generate
  • # one at https://my.slack.com/services/new/incoming-webhook.
  • # ticket_group_id: The ID of a `TicketGroup`.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • inbound_mailboxes(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • append_signature: Boolean,
  • auto_reply: Text,
  • email_domain_id: Int64Bit,
  • enable_slack_integration: Boolean,
  • enabled: Boolean,
  • from_mailbox: String,
  • from_name: String,
  • inbound_mailbox: String,
  • name: String,
  • post_email_body_to_slack: Boolean,
  • priority: TicketPriority,
  • send_auto_reply: Boolean,
  • signature: Text,
  • slack_webhook_url: URL,
  • ticket_group_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): InboundMailboxConnection!
  • # A contract.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # account_id: The ID of an Account.
  • # body: The body.
  • # contact_id: The ID of the contact that owns this.
  • # contract_template_id: The ID of a `ContractTemplate`.
  • # custom_message: The custom message.
  • # expiration_date: The expiration date.
  • # handwritten_signature_id: The ID of a `HandwrittenSignature`.
  • # name: A descriptive name.
  • # term_in_months: The term in months.
  • # unique_link_key: Part of the unique URL used for signing.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • contracts(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • account_id: Int64Bit,
  • body: Text,
  • contact_id: Int64Bit,
  • contract_template_id: Int64Bit,
  • custom_message: Text,
  • expiration_date: Date,
  • handwritten_signature_id: Int64Bit,
  • name: String,
  • term_in_months: Int,
  • unique_link_key: String,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): ContractConnection!
  • # A contract template.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # body: The body.
  • # company_id: The ID of the company that this entity operates
  • # under.
  • # enabled: Whether or not this is enabled.
  • # name: A descriptive name.
  • # term_in_months: The term in months.
  • # ticket_group_id: The ID of a `TicketGroup`.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • contract_templates(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • body: Text,
  • company_id: Int64Bit,
  • enabled: Boolean,
  • name: String,
  • term_in_months: Int,
  • ticket_group_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): ContractTemplateConnection!
  • # A user that can login to Sonar.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # completed_setup: Whether or not the user has completed the
  • # setup process.
  • # email_address: An email address.
  • # enabled: Whether or not this is enabled.
  • # is_sonar_staff: Whether or not this user is a Sonar employee.
  • # language: A supported language.
  • # mobile_number: A mobile phone number. This will be used to send
  • # SMS messages.
  • # name: A descriptive name.
  • # public_name: The publicly viewable name of this user.
  • # role_id: The ID of a Role.
  • # super_admin: Super admins receive all system permissions
  • # automatically, regardless of their role.
  • # username: A username, used for authentication.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • users(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • completed_setup: Boolean,
  • email_address: EmailAddress,
  • enabled: Boolean,
  • is_sonar_staff: Boolean,
  • language: Language,
  • mobile_number: Numeric,
  • name: String,
  • public_name: String,
  • role_id: Int64Bit,
  • super_admin: Boolean,
  • username: String,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): UserConnection!
  • # A note.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # message: The message.
  • # noteable_id: The ID of the entity that owns this note.
  • # noteable_type: The type of entity that owns this note.
  • # priority: The priority of this item.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • notes(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • message: Text,
  • noteable_id: Int64Bit,
  • noteable_type: NoteableType,
  • priority: NotePriority,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): NoteConnection!
  • # A log entry.
  • #
  • # Arguments
  • # id: The ID of the entity.
  • # sonar_unique_id: An ID that uniquely identifies this entity
  • # across the whole Sonar system.
  • # created_at: The date and time this entity was created.
  • # updated_at: The last date and time this entity was modified.
  • # _version: A string that shows the version of this entity. It
  • # will be incremented whenever the entity is modified.
  • # current: Current data.
  • # legacy: Whether or not this log was transferred from a Sonar v1
  • # instance. If so, the formatting will not match current version logs.
  • # legacy_title: A title which is only populated on logs that were
  • # imported from Sonar v1.
  • # level: The severity level.
  • # loggable_id: The ID of the entity that this log is attached to.
  • # loggable_type: The type of entity that this log is attached to.
  • # logged_entity_id: The entity ID that triggered the log.
  • # logged_entity_type: The entity that triggered the log.
  • # message: The message.
  • # previous: Previous data.
  • # relation_data: Data from objects related to this change.
  • # type: The type.
  • # user_id: The ID of a User.
  • # paginator: Provides the ability to paginate through results.
  • # sorter: Provides the ability to sort results.
  • # search: Complex search parameters.
  • # general_search: Search across all string fields with partial
  • # matching.
  • # aggregation: Provides the ability to return aggregated
  • # mathematical data about your results.
  • # reverse_relation_filters: Reverse relation filters allow you to
  • # filter the result of a relation, and use that filter to affect the returned root
  • # elements.
  • logs(
  • id: Int64Bit,
  • sonar_unique_id: ID,
  • created_at: Datetime,
  • updated_at: Datetime,
  • _version: String,
  • current: Text,
  • legacy: Boolean,
  • legacy_title: String,
  • level: LogLevel,
  • loggable_id: Int64Bit,
  • loggable_type: String,
  • logged_entity_id: Int64Bit,
  • logged_entity_type: String,
  • message: Text,
  • previous: Text,
  • relation_data: Text,
  • type: LogType,
  • user_id: Int64Bit,
  • paginator: Paginator,
  • sorter: [Sorter],
  • search: [Search],
  • general_search: String,
  • aggregation: [Aggregator],
  • reverse_relation_filters: [ReverseRelationFilter]
  • ): LogConnection!
  • }