OBJECT
TicketResolutionReason

A ticket resolution reason.
GraphQL Schema definition

type TicketResolutionReason implements LoggableInterface, AccessloggableInterface {
#   The ID of the entity.
id: Int64Bit! 
#   An ID that uniquely identifies this entity across the whole Sonar system.
sonar_unique_id: ID! 
#   The date and time this entity was created.
created_at: Datetime! 
#   The last date and time this entity was modified.
updated_at: Datetime! 
#   A string that shows the version of this entity. It will be incremented whenever 
#   the entity is modified.
_version: String! 
#   A code.
code: String 
#   Whether or not this is enabled.
enabled: Boolean! 
#   Ticket resolution reason scope.
is_global: Boolean! 
#   A descriptive name.
name: String! 
#   A ticket.
# 
# Arguments
#   id: The ID of the entity.
#   sonar_unique_id: An ID that uniquely identifies this entity 
#   across the whole Sonar system.
#   created_at: The date and time this entity was created.
#   updated_at: The last date and time this entity was modified.
#   _version: A string that shows the version of this entity. It 
#   will be incremented whenever the entity is modified.
#   global_updated_at: The last date and time this entity was 
#   updated, or was the subject of a log.
#   closed_at: The time this was closed at.
#   closed_by_user_id: The ID of the `User` that closed this.
#   company_id: The ID of the company that this entity operates 
#   under.
#   created_by_user_id: The ID of the user that created this 
#   entity.
#   description: A human readable description.
#   due_date: The date this invoice is due by.
#   inbound_mailbox_id: The ID of an `InboundMailbox`.
#   is_spam: Indicates if this ticket is marked as spam.
#   parent_ticket_id: The ID of the `Ticket` that this `Ticket` is 
#   a child of.
#   priority: The priority of this item.
#   spam_score: Mail processor's spam rating for whether or not 
#   this is spam.
#   status: The status.
#   subject: The subject.
#   ticket_group_id: The ID of a `TicketGroup`.
#   ticket_resolution_reason_id: The ID of a 
#   `TicketResolutionReason`.
#   ticketable_id: The ID of the entity that this `Ticket` is 
#   associated with.
#   ticketable_type: The type of entity that this `Ticket` is 
#   associated with.
#   user_id: The ID of a User.
#   paginator: Provides the ability to paginate through results.
#   sorter: Provides the ability to sort results.
#   search: Complex search parameters.
#   general_search: Search across all string fields with partial 
#   matching.
#   aggregation: Provides the ability to return aggregated 
#   mathematical data about your results.
#   reverse_relation_filters: Reverse relation filters allow you to 
#   filter the result of a relation, and use that filter to affect the returned root 
#   elements.
tickets(
id: Int64Bit,
sonar_unique_id: ID,
created_at: Datetime,
updated_at: Datetime,
_version: String,
global_updated_at: Datetime,
closed_at: Datetime,
closed_by_user_id: Int64Bit,
company_id: Int64Bit,
created_by_user_id: Int64Bit,
description: Text,
due_date: Date,
inbound_mailbox_id: Int64Bit,
is_spam: Boolean,
parent_ticket_id: Int64Bit,
priority: TicketPriority,
spam_score: Float,
status: TicketStatus,
subject: String,
ticket_group_id: Int64Bit,
ticket_resolution_reason_id: Int64Bit,
ticketable_id: Int64Bit,
ticketable_type: TicketableType,
user_id: Int64Bit,
paginator: Paginator,
sorter: [Sorter],
search: [Search],
general_search: String,
aggregation: [Aggregator],
reverse_relation_filters: [ReverseRelationFilter]
): TicketConnection! 
#   The types of `Job`s that signify successful completion.
# 
# Arguments
#   id: The ID of the entity.
#   sonar_unique_id: An ID that uniquely identifies this entity 
#   across the whole Sonar system.
#   created_at: The date and time this entity was created.
#   updated_at: The last date and time this entity was modified.
#   _version: A string that shows the version of this entity. It 
#   will be incremented whenever the entity is modified.
#   account_status_id_completion: If this is set, any `Job` using 
#   this `JobType` that is completed successfully while associated with an `Account` 
#   will change the `Account` to this `AccountStatus`.
#   account_status_id_failure: If this is set, any `Job` using this 
#   `JobType` that is completed unsuccessfully while associated with an `Account` 
#   will change the `Account` to this `AccountStatus`.
#   action_on_completion: Completion ticket action.
#   action_on_failure: Failure ticket action.
#   all_companies: Whether or not this `JobType` is valid for all 
#   `Companies`.
#   allow_completion_with_incomplete_tasks: Whether `Job`s 
#   associated with this `JobType` should be able to be completed with incomplete 
#   tasks.
#   color: Color.
#   contract_template_id: The ID of a `ContractTemplate`.
#   default_length_in_minutes: The default length for a `Job` 
#   created using this `JobType`.
#   disconnection_reason_id_completion: Account Disconnection 
#   Reason ID for completion
#   disconnection_reason_id_failure: Account Disconnection Reason 
#   ID for failure
#   disconnects_account: If this is set, any `Job` using this 
#   `JobType` that is completed successfully while associated with an `Account` will 
#   trigger the disconnection of the `Account`.
#   enabled: Whether or not this is enabled.
#   icon: An icon.
#   name: A descriptive name.
#   task_template_id: The ID of a `TaskTemplate`.
#   ticket_group_id_completion: If this is set, any `Job` using 
#   this `JobType` that is completed successfully will create a `Ticket` and assign 
#   it to this `TicketGroup`.
#   ticket_group_id_failure: If this is set, any `Job` using this 
#   `JobType` that is completed unsuccessfully will create a `Ticket` and assign it 
#   to this `TicketGroup`.
#   ticket_resolution_reason_id_on_completion: The completion ID of 
#   a `TicketResolutionReason`.
#   ticket_resolution_reason_id_on_failure: The failure ID of a 
#   `TicketResolutionReason`.
#   ticket_status_on_completion: Ticket status on completion.
#   ticket_status_on_failure: Ticket status on failure.
#   paginator: Provides the ability to paginate through results.
#   sorter: Provides the ability to sort results.
#   search: Complex search parameters.
#   general_search: Search across all string fields with partial 
#   matching.
#   aggregation: Provides the ability to return aggregated 
#   mathematical data about your results.
#   reverse_relation_filters: Reverse relation filters allow you to 
#   filter the result of a relation, and use that filter to affect the returned root 
#   elements.
completion_job_types(
id: Int64Bit,
sonar_unique_id: ID,
created_at: Datetime,
updated_at: Datetime,
_version: String,
account_status_id_completion: Int64Bit,
account_status_id_failure: Int64Bit,
action_on_completion: JobTypeAction,
action_on_failure: JobTypeAction,
all_companies: Boolean,
allow_completion_with_incomplete_tasks: Boolean,
color: HtmlHexColor,
contract_template_id: Int64Bit,
default_length_in_minutes: Int,
disconnection_reason_id_completion: Int64Bit,
disconnection_reason_id_failure: Int64Bit,
disconnects_account: Boolean,
enabled: Boolean,
icon: Icon,
name: String,
task_template_id: Int64Bit,
ticket_group_id_completion: Int64Bit,
ticket_group_id_failure: Int64Bit,
ticket_resolution_reason_id_on_completion: Int64Bit,
ticket_resolution_reason_id_on_failure: Int64Bit,
ticket_status_on_completion: TicketStatus,
ticket_status_on_failure: TicketStatus,
paginator: Paginator,
sorter: [Sorter],
search: [Search],
general_search: String,
aggregation: [Aggregator],
reverse_relation_filters: [ReverseRelationFilter]
): JobTypeConnection! 
#   The types of `Job`s that signify unsuccessful completion.
# 
# Arguments
#   id: The ID of the entity.
#   sonar_unique_id: An ID that uniquely identifies this entity 
#   across the whole Sonar system.
#   created_at: The date and time this entity was created.
#   updated_at: The last date and time this entity was modified.
#   _version: A string that shows the version of this entity. It 
#   will be incremented whenever the entity is modified.
#   account_status_id_completion: If this is set, any `Job` using 
#   this `JobType` that is completed successfully while associated with an `Account` 
#   will change the `Account` to this `AccountStatus`.
#   account_status_id_failure: If this is set, any `Job` using this 
#   `JobType` that is completed unsuccessfully while associated with an `Account` 
#   will change the `Account` to this `AccountStatus`.
#   action_on_completion: Completion ticket action.
#   action_on_failure: Failure ticket action.
#   all_companies: Whether or not this `JobType` is valid for all 
#   `Companies`.
#   allow_completion_with_incomplete_tasks: Whether `Job`s 
#   associated with this `JobType` should be able to be completed with incomplete 
#   tasks.
#   color: Color.
#   contract_template_id: The ID of a `ContractTemplate`.
#   default_length_in_minutes: The default length for a `Job` 
#   created using this `JobType`.
#   disconnection_reason_id_completion: Account Disconnection 
#   Reason ID for completion
#   disconnection_reason_id_failure: Account Disconnection Reason 
#   ID for failure
#   disconnects_account: If this is set, any `Job` using this 
#   `JobType` that is completed successfully while associated with an `Account` will 
#   trigger the disconnection of the `Account`.
#   enabled: Whether or not this is enabled.
#   icon: An icon.
#   name: A descriptive name.
#   task_template_id: The ID of a `TaskTemplate`.
#   ticket_group_id_completion: If this is set, any `Job` using 
#   this `JobType` that is completed successfully will create a `Ticket` and assign 
#   it to this `TicketGroup`.
#   ticket_group_id_failure: If this is set, any `Job` using this 
#   `JobType` that is completed unsuccessfully will create a `Ticket` and assign it 
#   to this `TicketGroup`.
#   ticket_resolution_reason_id_on_completion: The completion ID of 
#   a `TicketResolutionReason`.
#   ticket_resolution_reason_id_on_failure: The failure ID of a 
#   `TicketResolutionReason`.
#   ticket_status_on_completion: Ticket status on completion.
#   ticket_status_on_failure: Ticket status on failure.
#   paginator: Provides the ability to paginate through results.
#   sorter: Provides the ability to sort results.
#   search: Complex search parameters.
#   general_search: Search across all string fields with partial 
#   matching.
#   aggregation: Provides the ability to return aggregated 
#   mathematical data about your results.
#   reverse_relation_filters: Reverse relation filters allow you to 
#   filter the result of a relation, and use that filter to affect the returned root 
#   elements.
failure_job_types(
id: Int64Bit,
sonar_unique_id: ID,
created_at: Datetime,
updated_at: Datetime,
_version: String,
account_status_id_completion: Int64Bit,
account_status_id_failure: Int64Bit,
action_on_completion: JobTypeAction,
action_on_failure: JobTypeAction,
all_companies: Boolean,
allow_completion_with_incomplete_tasks: Boolean,
color: HtmlHexColor,
contract_template_id: Int64Bit,
default_length_in_minutes: Int,
disconnection_reason_id_completion: Int64Bit,
disconnection_reason_id_failure: Int64Bit,
disconnects_account: Boolean,
enabled: Boolean,
icon: Icon,
name: String,
task_template_id: Int64Bit,
ticket_group_id_completion: Int64Bit,
ticket_group_id_failure: Int64Bit,
ticket_resolution_reason_id_on_completion: Int64Bit,
ticket_resolution_reason_id_on_failure: Int64Bit,
ticket_status_on_completion: TicketStatus,
ticket_status_on_failure: TicketStatus,
paginator: Paginator,
sorter: [Sorter],
search: [Search],
general_search: String,
aggregation: [Aggregator],
reverse_relation_filters: [ReverseRelationFilter]
): JobTypeConnection! 
#   Related categories.
# 
# Arguments
#   id: The ID of the entity.
#   sonar_unique_id: An ID that uniquely identifies this entity 
#   across the whole Sonar system.
#   created_at: The date and time this entity was created.
#   updated_at: The last date and time this entity was modified.
#   _version: A string that shows the version of this entity. It 
#   will be incremented whenever the entity is modified.
#   enabled: Whether or not this is enabled.
#   name: A descriptive name.
#   ticket_category_family_id: ID of the ticket category family.
#   paginator: Provides the ability to paginate through results.
#   sorter: Provides the ability to sort results.
#   search: Complex search parameters.
#   general_search: Search across all string fields with partial 
#   matching.
#   aggregation: Provides the ability to return aggregated 
#   mathematical data about your results.
#   reverse_relation_filters: Reverse relation filters allow you to 
#   filter the result of a relation, and use that filter to affect the returned root 
#   elements.
categories(
id: Int64Bit,
sonar_unique_id: ID,
created_at: Datetime,
updated_at: Datetime,
_version: String,
enabled: Boolean,
name: String,
ticket_category_family_id: Int64Bit,
paginator: Paginator,
sorter: [Sorter],
search: [Search],
general_search: String,
aggregation: [Aggregator],
reverse_relation_filters: [ReverseRelationFilter]
): TicketCategoryConnection! 
#   Category families.
# 
# Arguments
#   id: The ID of the entity.
#   sonar_unique_id: An ID that uniquely identifies this entity 
#   across the whole Sonar system.
#   created_at: The date and time this entity was created.
#   updated_at: The last date and time this entity was modified.
#   _version: A string that shows the version of this entity. It 
#   will be incremented whenever the entity is modified.
#   description: A human readable description.
#   enabled: Whether or not this is enabled.
#   name: A descriptive name.
#   paginator: Provides the ability to paginate through results.
#   sorter: Provides the ability to sort results.
#   search: Complex search parameters.
#   general_search: Search across all string fields with partial 
#   matching.
#   aggregation: Provides the ability to return aggregated 
#   mathematical data about your results.
#   reverse_relation_filters: Reverse relation filters allow you to 
#   filter the result of a relation, and use that filter to affect the returned root 
#   elements.
category_families(
id: Int64Bit,
sonar_unique_id: ID,
created_at: Datetime,
updated_at: Datetime,
_version: String,
description: Text,
enabled: Boolean,
name: String,
paginator: Paginator,
sorter: [Sorter],
search: [Search],
general_search: String,
aggregation: [Aggregator],
reverse_relation_filters: [ReverseRelationFilter]
): TicketCategoryFamilyConnection! 
#   A log entry.
# 
# Arguments
#   id: The ID of the entity.
#   sonar_unique_id: An ID that uniquely identifies this entity 
#   across the whole Sonar system.
#   created_at: The date and time this entity was created.
#   updated_at: The last date and time this entity was modified.
#   _version: A string that shows the version of this entity. It 
#   will be incremented whenever the entity is modified.
#   current: Current data.
#   legacy: Whether or not this log was transferred from a Sonar v1 
#   instance. If so, the formatting will not match current version logs.
#   legacy_title: A title which is only populated on logs that were 
#   imported from Sonar v1.
#   level: The severity level.
#   loggable_id: The ID of the entity that this log is attached to.
#   loggable_type: The type of entity that this log is attached to.
#   logged_entity_id: The entity ID that triggered the log.
#   logged_entity_type: The entity that triggered the log.
#   message: The message.
#   previous: Previous data.
#   relation_data: Data from objects related to this change.
#   type: The type.
#   user_id: The ID of a User.
#   paginator: Provides the ability to paginate through results.
#   sorter: Provides the ability to sort results.
#   search: Complex search parameters.
#   general_search: Search across all string fields with partial 
#   matching.
#   aggregation: Provides the ability to return aggregated 
#   mathematical data about your results.
#   reverse_relation_filters: Reverse relation filters allow you to 
#   filter the result of a relation, and use that filter to affect the returned root 
#   elements.
logs(
id: Int64Bit,
sonar_unique_id: ID,
created_at: Datetime,
updated_at: Datetime,
_version: String,
current: Text,
legacy: Boolean,
legacy_title: String,
level: LogLevel,
loggable_id: Int64Bit,
loggable_type: String,
logged_entity_id: Int64Bit,
logged_entity_type: String,
message: Text,
previous: Text,
relation_data: Text,
type: LogType,
user_id: Int64Bit,
paginator: Paginator,
sorter: [Sorter],
search: [Search],
general_search: String,
aggregation: [Aggregator],
reverse_relation_filters: [ReverseRelationFilter]
): LogConnection! 
#   An access log history on an entity.
# 
# Arguments
#   id: The ID of the entity.
#   sonar_unique_id: An ID that uniquely identifies this entity 
#   across the whole Sonar system.
#   created_at: The date and time this entity was created.
#   updated_at: The last date and time this entity was modified.
#   _version: A string that shows the version of this entity. It 
#   will be incremented whenever the entity is modified.
#   access_datetime: The date and time that this entity was 
#   accessed.
#   accessloggable_id: The ID of the entity that this access log 
#   belongs to.
#   accessloggable_type: The entity that this access log belongs 
#   to.
#   entity_id: The ID of the entity that this access log belongs 
#   to.
#   entity_name: The entity that this access log belongs to.
#   user_id: The ID of the user that accessed this entity.
#   paginator: Provides the ability to paginate through results.
#   sorter: Provides the ability to sort results.
#   search: Complex search parameters.
#   general_search: Search across all string fields with partial 
#   matching.
#   aggregation: Provides the ability to return aggregated 
#   mathematical data about your results.
#   reverse_relation_filters: Reverse relation filters allow you to 
#   filter the result of a relation, and use that filter to affect the returned root 
#   elements.
access_logs(
id: Int64Bit,
sonar_unique_id: ID,
created_at: Datetime,
updated_at: Datetime,
_version: String,
access_datetime: Datetime,
accessloggable_id: Int64Bit,
accessloggable_type: String,
entity_id: Int64Bit,
entity_name: String,
user_id: Int64Bit,
paginator: Paginator,
sorter: [Sorter],
search: [Search],
general_search: String,
aggregation: [Aggregator],
reverse_relation_filters: [ReverseRelationFilter]
): AccessLogConnection! 
}
TicketResolutionReason

link GraphQL Schema definition

link Require by

GraphQL Schema definition

Require by
